Two Fish Technology provides a range of proactive services to choose from to keep your computer systems up and running and your people and business productive.
Utilizing our unique framework, the TwoFish Managed IT Services program provides affordable proactive IT management and support to small and growing businesses. for providing managed IT services,.
Features
- Site Assessment
- Proactive Service
- Management and Status Reporting
- Remote Real-Time Monitoring and Alerting
- Best Practice Driven
- Automated and Reliable
- Transparent and Easy to Understand Communication
Benefits
- Reliability
- Security
- Productivity
- Cost Management and Control
- Performance
- Managed Expansion and Growth
- Reduced Risk
We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs. Two Fish Technology can save your organization time and money through better use of appropriate technologies through joint strategic planning and project management.
Budget management, Security Compliance with any regulations, and consistent communication with both staff and management are key pillars to delivering our solutions and can be expected as an understood deliverable with any business conducted with Two Fish Technology. We take the time to create opportunities for ad-hoc and planned training of both our staff and yours to create an environment of equal trust and accountability.
Service & Deliverables to Keep Systems Running Properly
The Workstation Managed IT Services program provides the critical tasks to keep your system up and running. Tasks conducted by our Managed Services technicians to enable workstation managed IT services include:
- Site Assessment
- Review system infrastructure and network security
- Network Consistency
- Bring infrastructure and systems to a known state; install applications, patches, or updates required
- Site Database
- Inventory database containing your system hardware and software
- Review Managed Service Activities
- Discretionary on-site time, and logged help requests through the helpdesk
On-going managed services include:
- User Account Management
- Remote Connections through Managed TeamViewer Environment
- Security Patch Management
- Software License Reviews
- Client Network Configuration Management
- 24×7 Workstation Monitoring
- Disk Space, Partition and Usage Management
- Software Deployment
- Hardware and Software Updates
- Monitored Professional Help Desk
- End User Remote Control
- Management Reporting
- System Inventory Reporting
- Anti-virus licensing, installation, and management
- Optional On-Site Personnel
- Third-party software support coordination
- Cloud Backups
